Consolidate the info to fight against Kiwi.com scam

Latest update at Jun 2022:
Finally, I solved the problem. I can't guarantee it works to you, but the cost for your to try is very low

How to make Kiwi.com refund?

Contact KAYAK by Twitter
https://twitter.com/KAYAK
send a personal message to them, this is what I sent:

Hi, I booked a flight ticket with your partner http://Kiwi.com, the flight was cancelled and they got the refund from the carrier, but they just keep the money and not refund to me, I just wonder why a reputable agency like Kayak partners with this scammer?

They told me to contact another department and required me to pass my information to them.
I know it doesn't make sense to contact KAYAK, but it works in my case. I spent countless hours to contact with Kiwi.com without any results, but I got my refund within 24 hours after I contact KAYAK. It's just unbelievable.

Hope you guys can get your refund too.

Kiwi.com Official Social Media Accounts

https://www.facebook.com/kiwicom247

https://www.instagram.com/kiwicom247/

Please check other user's comments in their social media accounts, many people suffer from it. Try to regularly post your refund problem there, it may help others.

Try to let others know Kiwi.com do not refund you money in other social media

1) Download the Kiwi.com App from the App Store (Apple and Google Play), leave a comment, remember to uninstall it after writing the comment.

2) They have an Linkedin account, however, it is not allowed to comment

https://www.linkedin.com/company/kiwi.com/

If you have any method that can let the potential candidates know how Kiwi.com hold their customer's refund forever, please le us know.

Report to Czech Republic Police

Kiwi.com is a Czech company, I tried to report to the Czech Republic Police, the case was opened, but no progress and response. If you find other way to contact Czech Republic Police, please notify us.

https://www.policie.cz/clanek/elektronicka-podatelna-408786.aspx
I report case to this email address: epodatelna.policie@pcr.cz

https://www.policie.cz/docDetail.aspx?docid=21563988&doctype=ART

I also found this E-mail for the public: pp.sekretpp@pcr.cz, email sent, but no follow up.

You can provide the following details to the police officer:

Name: Kiwi.com s.r.o.

Address: Lazaretní 925/9, 615 00 Brno - Zábrdovice, Czech Republic

Tel: +420 517 577 536

Registration Authority Entity ID: 29352886

CEO: Pan Oliver Dlouhý

Year established: 2012

I found the above information from:

https://gb.kompass.com/c/kiwi-com-s-r-o/cz055458/

https://opencorpdata.com/lei/315700O79GO7SWNTPY27

If you find that the information is not up-to-date, please let us know.

Report to Federal Trade Commision (FTC)

https://reportfraud.ftc.gov/

Steps to report a fraud:

1) Click "Report Now"

2) Choose > Online Shopping > A problem with an online purchase or sale

3) Report details:

✓ I was not given opportunity to consent to delay or get a refund.

✓ I never received a correct refund

4) Details about the company or individual, I try to report Kiwi.com's US company (instead of Czech) to FTC.

Kiwi.com, Inc.

1221 Brickell Ave STE 1115

Miami, FL 33131-3230

https://www.kiwi.com

(202) 844-4159

cslegal@kiwi.com

Mr. Oliver Dlouhy, Controller

I found the information in the URL below, if it is not correct, please let me know.

https://www.bbb.org/us/fl/miami/profile/travel-agency/kiwicom-inc-0633-90562676/details

Report to ScamNet (Western Australia)

https://www.scamnet.wa.gov.au/scamnet/Report_a_scam.htm

It doesn't help you to recover the money, but just to let the others know this issue.

Google Spreadsheet

I created a Google Spreadsheet to consolidate all the methods that we can use to complaint Kiwi.com, if you think that you can contribute, please send a request to me, I can share the edit right to you, we can maintain this Google Spreadsheet together. By time to time, I will consolidate the information in this Spreadsheet, can copy the information to this Blog, so that others can get different ways to access this information.

https://docs.google.com/spreadsheets/d/1FlHv3DhJhOo4y87cD6P86NBFikUohEY0VOSa2gGwp3Q/edit?usp=sharing

What's the different?

Google Spreadsheet: Edited by several voluntary contributors, more up-to-date information, in table format.

This Blog: Consolidate the information from the Google Spreadsheet, present in a webpage format

You can expect the content are similar but in a different way of presentation.

About my case

I come from Hong Kong. 

I booked a flight ticket in Kiwi.com on Sep 2021, it was cancelled, even the flight operator (Singapore Airlines) refunded my money back to Kiwi.com, but they just keep holding it till now, no refund.Of course I tried many ways to get back my money, communicate with their customer service, they just keep reply template message:

Even if we have already received the refund on our account from the airline, the system will refund it once it's set up for the refund.

I also try to report to Czech Republic Police (Kiwi.com is a Czech Republic Company), no response. It's extremely frustrated and the amount they hold is not small, I puchased 4 tickets for my family.

I found that many people are facing the same problem as me in the social media. It's absolutely a scam activity! I have no way to complaint, I create this website and consolidate everything I know here, and I would like to invite those who suffered from Kiwi.com and join together to fight against their scam activity.

You can contribute idea for what we can do in the local authority, and we can join together to report our issue. I hope we can prevent further scam and get back our refund.